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From USPS, with love.
I received a letter today. It was totally mangled and somewhat grass-stained. Lord only knows what it went through :)

But, when that happens, it arrives in a plastic bag with a nicely crafted apology printed on it.


Dear Postal Customer:

We sincerely regret the damage to your mail during handling by the Postal Service. We hope this incident did not inconvenience you. We realize that your mail is important to you and that you have every right to expect it to be delivered in good condition.

Although every effort is made to prevent damage to the mail, occasionally this will occur becuase of the great volume handled and the rapid processing methods which must be employed to assure the most expeditious distribution possible.

We hope you understand. We assure you that we are constantly striving to improve our processing methods in order that even a rare occurance may be eliminated.

Please accept our apologies.


Your Postmaster

Aww... how sweet :) Apology accepted.

Update: carefulcareful writes in to say a similar thing happened to her a few years ago. Awesome... I want a high-speed money shredder too! :)

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Yeah. I got a smashed commission from Orcabloo (I think it was) with that sort of apology wrapped around it.

I once sent a letter which took several months to arrive. When it finally turned up, I was told it had a postal office appology saying they had found it during routine maintance of a machine and sorry for any inconvience it had caused.

You might find this interesting

A similar thing happened to tgeller awhile back, for a particularly interesting piece of snail mail:


(Personally, I think the USPS can show ME they're sorry by sending me a bottle of tequila with their apology :-)

Re: You might find this interesting

That was me, BTW. LJ saw fit to log me out for some reason. :-(

Re: You might find this interesting

Oh yes, that was awesomely ironic :)

The fortunate, rather than ironic, thing about my own damaged letter was that I didn't really want the contents. I'd bought something on ebay and when it was delivered, it was missing the manual even though the auction specifically stated that the manual came with it. Even though I could have easily printed a new manual from the pdfs, I had the seller send the manual mostly top stop him thinking he could get away with that kind of crap.

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